1. Introduction & Scope
This Privacy Policy ("Policy") is published by GameVersePro LLC, a limited liability company organized under the laws of the United States ("Company," "we," "us," or "our"). It describes how we collect, use, store, share, and protect personal information when you access or use the GameVerse mobile application, website located at gameversepro.gg, and all related services (collectively, the "Services").
By creating an account, downloading the app, or otherwise accessing the Services, you acknowledge that you have read and understood this Policy and consent to the practices described herein. If you do not agree with any part of this Policy, you must discontinue use of the Services immediately.
This Policy applies to all users globally. Users located in California, USA should also refer to the California Privacy Rights section below for additional disclosures required under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
2. Information We Collect
We collect information necessary to deliver, secure, and improve the Services. The categories of information we collect are described below.
2.1 Information You Provide Directly
- ▸Account registration details: full name, email address, and password (stored in hashed form — we never store your raw password).
- ▸Phone number, if optionally provided for account recovery purposes.
- ▸Any communications you send to us through support channels, including email correspondence and in-app feedback.
2.2 Payment & Transaction Information
GameVerse uses Stripe, Inc. as its third-party payment processor for all coin purchase transactions. When you make a purchase, your payment card details (card number, CVV, expiry date) are entered directly into Stripe's secure, PCI-DSS-compliant interface. GameVersePro LLC does not collect, store, or have access to your full payment card information at any time.
We do, however, retain transaction metadata provided to us by Stripe, including:
- ▸Transaction amount and currency.
- ▸Date and time of purchase.
- ▸Stripe payment intent identifiers and status.
- ▸Partial card details (last four digits and card brand) for your records.
2.3 Usage & Game Activity Data
- ▸Coin wallet balance, top-up history, and withdrawal history.
- ▸Game session records including game type, coins wagered, coins won or lost, and session timestamps.
- ▸In-app navigation patterns, feature usage frequency, and session duration.
2.4 Device & Technical Data
- ▸Device type, operating system version, and app version.
- ▸IP address and approximate geographic location (country/city level, derived from IP).
- ▸Crash reports, error logs, and diagnostic information generated automatically when the app encounters issues.
- ▸Push notification tokens, if you grant permission.
3. How We Use Your Information
We use the information we collect for the following purposes, each of which is grounded in a legitimate legal basis:
3.1 To Provide and Operate the Services
- ▸Creating and maintaining your account.
- ▸Processing coin purchases and crediting your in-app wallet balance.
- ▸Executing game sessions and recording results accurately.
- ▸Processing withdrawal requests and verifying identity as required.
- ▸Sending transactional communications such as purchase confirmations, withdrawal status updates, and security alerts.
3.2 Safety, Security & Fraud Prevention
- ▸Detecting and preventing unauthorized access, fraudulent transactions, chargebacks, and account takeovers.
- ▸Monitoring for suspicious game activity, multi-accounting, and violations of our Terms of Service.
- ▸Complying with applicable laws, regulations, and lawful requests from government authorities.
3.3 Service Improvement & Analytics
- ▸Analyzing aggregated usage patterns to identify bugs, improve app performance, and enhance game experiences.
- ▸Conducting internal research to develop new features and optimize existing ones.
- ▸Measuring the effectiveness of communications and platform updates.
3.4 Legal Compliance & Dispute Resolution
- ▸Maintaining records required by applicable financial and gaming regulations.
- ▸Resolving disputes, enforcing our Terms of Service, and responding to legal claims.
- ▸Complying with tax reporting obligations where applicable.
4. How We Share Your Information
We may share your information only in the following limited circumstances:
4.1 Service Providers
We engage carefully selected third-party vendors who assist us in operating the Services, subject to contractual obligations to protect your data and use it solely on our behalf:
- ▸Stripe, Inc. — payment processing and fraud detection.
- ▸Cloud infrastructure providers — secure server hosting and database management.
- ▸Analytics providers — aggregated, de-identified usage analytics.
- ▸Customer support platforms — managing support ticket communications.
4.2 Legal Obligations
We may disclose your information when we believe in good faith that disclosure is required by law, regulation, judicial proceeding, court order, or lawful request by governmental or regulatory authorities.
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving GameVersePro LLC, your information may be transferred to the successor entity. We will notify you via email and/or a prominent notice on the Services prior to such transfer taking effect.
4.4 With Your Consent
We may share your information for any other purpose with your explicit prior consent.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Services. If you request account deletion, we will delete or anonymize your personal data within thirty (30) days, subject to the exceptions below.
Certain data must be retained longer to comply with applicable legal obligations, including:
- ▸Financial transaction records, which may be retained for up to seven (7) years to comply with tax and accounting regulations.
- ▸Fraud detection and security records, retained for up to two (2) years after account closure.
- ▸Records required by any applicable gaming regulations in relevant jurisdictions.
6. Data Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- ▸Encryption of data in transit using TLS 1.2 or higher.
- ▸Encryption of sensitive data at rest, including password hashes using bcrypt.
- ▸Secure credential storage on mobile devices using platform-native encrypted storage.
- ▸Role-based access controls limiting internal staff access to personal data on a need-to-know basis.
- ▸Regular security audits and vulnerability assessments.
While we take the protection of your data seriously, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information, and you use the Services at your own risk. In the event of a data breach that affects your rights and freedoms, we will notify affected users as required by applicable law.
7. Children's Privacy
If we become aware that we have inadvertently collected personal information from a minor under the age of 18, we will take immediate steps to delete such information from our systems and terminate the associated account. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at letstalk@gameversepro.gg and we will promptly investigate and take corrective action.
8. California Privacy Rights (CCPA / CPRA)
If you are a resident of the State of California, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
Right to Know
You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we share it.
Right to Delete
You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions permitted by law (such as retaining information to complete a transaction or comply with a legal obligation).
Right to Correct
You have the right to request correction of inaccurate personal information we maintain about you.
Right to Opt-Out of Sale or Sharing
We do not sell or share your personal information with third parties for cross-context behavioral advertising. Accordingly, there is no opt-out mechanism required.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not be denied services, charged different prices, or provided a different quality of service for exercising your privacy rights.
To exercise your California rights, please contact us at letstalk@gameversepro.gg. We will respond to verified requests within forty-five (45) days.
9. Cookies & Tracking Technologies
Our website (gameversepro.gg) may use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. These technologies allow us to recognize your browser, remember your preferences, and understand how visitors use our website.
You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain parts of our website. Our mobile application does not use browser cookies; it uses secure device storage for session management.
10. Third-Party Links & Services
The Services may contain links to third-party websites or integrate with third-party services (such as Stripe's payment interface). These third parties have their own privacy policies, which we do not control and for which we bear no responsibility. We encourage you to review the privacy policies of any third-party services you interact with through or in connection with the Services.
11. International Data Transfers
GameVersePro LLC is operated from the United States. If you are accessing the Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our servers and service providers are located. Data protection laws in these countries may differ from those in your home country. By using the Services, you consent to the transfer of your information to the United States and other jurisdictions as described in this Policy.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, the Services, or applicable law. When we make material changes, we will notify you by updating the "Effective Date" at the top of this page and, where appropriate, by sending you an in-app notification or email. We encourage you to review this Policy periodically. Your continued use of the Services after any such update constitutes your acceptance of the revised Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
GameVersePro LLC
Email: letstalk@gameversepro.gg
We aim to respond to all privacy-related inquiries within five (5) business days.